Refund policy

📦 Return & Refund Policy – Nyxorea

At Nyxorea, your satisfaction means everything to us. We’re confident in the quality of our products, but if for any reason you’re not fully happy with your purchase, you have 30 days from the delivery date to request a return.

✅ Return Eligibility

To qualify for a return, please ensure that:

  • The product is unused and in its original condition

  • All tags, labels, and packaging are intact

  • A valid proof of purchase (order confirmation or receipt) is provided

📧 To start a return, contact us at: support@nyxorea.com

⚠️ Returns sent without prior approval cannot be accepted.

Once approved, you’ll receive:

  • A prepaid return shipping label

  • Clear step-by-step instructions to send your package

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery. We’ll send a replacement or issue a full refund immediately.

🚫 Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

  • Opened personal care or baby care products

  • Customized or personalized items

  • Final-sale or clearance products

  • Perishable goods (e.g., food or nutrition products)

  • Hazardous items (sprays, flammables, etc.)

❓ Not sure if your item qualifies? Just reach out — we’re here to help.

🔄 Exchanges

Want to swap for another product?
The easiest way is to return your original item and place a new order once your refund has been processed.

🇪🇺 EU Customers – Right of Withdrawal

If you’re located in the European Union, you have a 14-day cooling-off period. During this time, you may return any unused item for a full refund — no explanation required.

Conditions:

  • Item must be unused and in its original packaging

  • Proof of purchase must be provided

💰 Refunds

Once we receive and inspect your return, we’ll notify you by email.
If approved, your refund will be sent to your original payment method within 10 business days.

🕒 Please note: Some banks or providers may take extra time to reflect the refund.

❓ Haven’t received your refund after 15 business days?
Contact us at support@nyxorea.com.